Terms and Conditions
Standard Terms & Conditions of Sale
Thanks very much for visiting my website and webstore. As with any purchase it’s important that everyone knows what the conditions are. I’ve tried to keep my terms and conditions super simple to understand. Most of below is standard, but if there’s any confusion or if you are concerned that we haven’t described something clearly enough please feel to email us (my assistant / manager) at email@example.com and we’ll try to look into it as soon as possible.
I can only ship / post to the address nominated and specified by the customer. It is the customer’s responsibility to make sure the supplied address is correct and up to date.
From the time of making payment, please allow 2 weeks for delivery within Australia and 3 weeks to international destinations. These delivery times are estimates only and unfortunately I cannot guarantee Australia Post deliveries. I will notify when shipments are made and provide a package reference number for all sent items.
All orders are shipped with insurance and artworks / products may occasionally be damaged during transit or not show up at all. In these cases an insurance claim must be made with Australia Post and I will assist in this process. This process however is controlled by Australia Post and I therefore cannot be held responsible for any refusal of insurance claims made.
International shipping charges are not inclusive of the destination country’s duty and custom fees. Please check this with your local customs office.
For shipping/postage methods I use Australia Post.
• Postage within Australia:
For all artworks/products posted within Australia, I use Registered Post.
• Shipping/Postage outside Australia:
Jewellery: for jewellery pieces I use Airmail
Skateboard Decks/Fine-art Prints: for both pieces I use Express Post International
Product and Materials Variation
All artworks are individually checked and approved prior to packaging and posting. The utmost of care is taken with the handling & packaging of each piece. Please note: Artworks (print reproductions and skateboard decks) are made from natural materials (which include 100% cotton rag, paper, timber, and canvas), acrylic jewellery uses laser cutting / etching techniques – and as such some minor natural variations/imperfections may appear.
Cancellations or change of mind
I do not accept cancellations or exchanges once the order has been processed so please choose carefully.
Faulty / Damaged Goods Policy (not including damage occurring during shipping)
All artworks and products are individually handled and checked for damage prior to being packaged however I will accept return of goods that are found to be faulty or damaged on delivery. In these cases I reserve the right to replace the item that was damaged, or refund payment made by the customer.
In the case of damaged goods, I require that customers notify us at at firstname.lastname@example.org of any problems with artworks or products within 48 hours of receipt, failing which, the goods shall be deemed to have been delivered in good condition and accepted by the customer. I require items to be returned in their original packaging, and in the same condition in which they were received within 10 days and in these cases, reasonable return shipping costs will be paid for once the goods have been received by us.
Although availability may be indicated on this webstore, I cannot guarantee availability of every artwork or product and occasionally they may not be available for immediate delivery. In these cases I’ll let you know straight away however I reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all artworks (and/or products) or to cancel any order, in which case I’ll make an immediate refund of your payment.
Product dimensions indicated on the webstore are approximate and I cannot be held responsible for any action taken due to reliance on these. I recommend that framing be conducted only after the items are in the buyer’s possession so that precise measurements can be made.
I may need to change the pricing from time to time. Price changes do not affect orders where payment has already been received.
All online ordering is processed securely and swiftly through PayPal. PayPal accepts all major credit cards, debit cards, and echeck payments.
I have made every effort to display the colours of artworks and products on this webstore as accurately as possible, however, as the actual colours you see will depend on your monitor, and I cannot guarantee that your monitor’s display of any colour will be accurate.
All information provided by you is confidential and will not be shared with third parties. The information will only be used to complete requests for sale items.
All content of this website including text, graphics, illustrations, drawings, and paintings, is my property and is protected by Australian and international copyright laws. Reproduction is strictly prohibited without our prior written permission, except as otherwise required by law.
Intellectual Property Rights in the Product
When you buy any product from this site, Nanami Cowdroy does three things: first, Nanami guarantees that your personal and non-commercial use of the product (eg by displaying the product at your home or office), will not infringe the intellectual property rights of any other person; secondly, Nanami grants you a personal, perpetual, royalty-free and transferable but not sub-licensable right to use Nanami’s intellectual property rights in the product, solely to display the product for your own personal use and not for any commercial purpose (“the License”); and, thirdly, Nanami reserves all intellectual property rights in the product which are not explicity granted to you in the License. If you do transfer your rights in any product you buy from this site, you agree to inform Nanami by email at the time you transfer your rights.